Problem connecting to database?

Answered By: Carol Houghton

Last Updated: Aug 01, 2023 Views: 284

If patron is off-campus they must access database through the Library website (so that they will be authenticated). Here are options for connecting off-campus - sometimes one works better that the other. Patron should try alternate connection is one isn't working.
See if other databases by the same vendor are working.
- If they are, try the following:
  - Clear your cache.
  - Clear the cookie for the database (or all cookies).
  - Turn off your pop-up blocker.
  - Try a different browser
If other databases from the same vendor are not working
- Follow the steps above.
- If this does not work, email esupport@princeton.edu

Call (609) 258-4820 to speak to a reference librarian during most open hours of the Libraries.